Nootus.CA
Help Center
Support

Guides, troubleshooting and human support.

A complete support ecosystem for CA firms, staff and clients. Every module, Income Tax, TDS, GST, Books, Payroll and Practice Management, has dedicated help articles, troubleshooting flows and AI-assisted guidance.

FAQs

Frequently asked questions.

Add the client's profile with PAN/TAN/GSTIN and business details, assign staff, and the system creates a full workspace, Books, GST, TDS, Income Tax, Payroll and Practice Management, with every module activated in minutes.

Every client gets a dedicated AI agent trained on that client's own documents, ledgers and compliance history. The agent drafts, staff review, and staff approve, every time.

Drag and drop bank statements, invoices, registers, salary sheets or notices into the client workspace. The AI agent extracts and classifies the data automatically.

From firm settings, invite staff by email and assign firm-level, staff-level or client-level roles.

Role-based access controls let you scope exactly what each staff member and client contact can see, per module and per client.

Troubleshooting

Step-by-step guides for common issues.

Nootus.CA includes troubleshooting flows so staff can resolve issues quickly without escalation.

Document issues
  • Document not uploading
  • Incorrect document format
  • Data not extracted correctly
  • Duplicate documents
Workflow issues
  • Draft not generating
  • Reconciliation errors
  • Ledger mismatch
  • GST register mismatch
  • TDS mapping issues
Login & access
  • Login issues
  • Role-based access issues
  • Client portal access
AI agent issues
  • Agent not generating drafts
  • Agent not reading documents
  • Agent not responding
  • Agent context reset
Documentation

Complete documentation for every module.

Documentation ensures firms can self-serve and train staff easily.

Product modules
  • Income Tax
  • TDS
  • GST
  • Books
  • Payroll
  • Practice Management
AI agent
  • How AI agents work
  • Skills used by agents
  • Document ingestion
  • Context continuity
Compliance workflows
  • ITR filing
  • GSTR filing
  • TDS filing
  • Payroll compliance
  • Notice handling
Technical documentation
  • API usage
  • Data formats
  • Security architecture
  • Azure hosting overview
  • DPDP compliance
User guides
  • Staff onboarding
  • Client onboarding
  • Document upload
  • Task management
  • Communication workflows
Contact support

Human support when you need it.

Support ensures CA firms never feel stuck during compliance workflows.

Email support

  • For detailed queries, workflow issues, or technical problems.

Chat support

  • Quick questions
  • Troubleshooting
  • Navigation help

Phone support (business hours)

  • For urgent issues affecting filings or deadlines.

Priority support

Professional & AI plans

  • Faster response times
  • Dedicated support engineer
  • Assisted onboarding
  • Assisted migration

Community & knowledge base

  • Help articles
  • Video tutorials
  • Best practices
  • Release notes

Explore FAQs, troubleshooting or reach out anytime.

Documentation, guided troubleshooting flows and human support are always a click away.

Priority support available on Professional & AI plans